30-Day Money Back Guarantee FAQ

We’ve tried to answer some of the most important questions about this policy below. If we haven't answered yours, don’t hesitate to get in touch.

How do I claim my money back refund?

Simply get in touch with billing and let us know you would like to claim the 30-day money back guarantee.

What if my initial 30 days have passed?

Get in touch with our team and we’ll see how we can help.

What does this policy cover?

Our money back guarantee covers all of our shared and cloud solutions. It does not cover add-ons such as dev sites, auto scaling, SSLs, and domains. For more information on what is and is not included in the 30-day money back guarantee, please see our terms of service.